East
Cambs District Council, working with Cambridgeshire County Council as the lead
authority of the Local Resilience Forum, is stepping up its response to the
COVID-19 pandemic in order to safeguard the wellbeing of residents, staff, and
members. The Council is taking a number of steps to support residents and
keep its services operating.
The Council’s community hubs,
which offer advice and support on a huge range of issues, will operate over the
telephone, with new phone lines open for residents. Alongside this, the
homeless prevention and support service continues to run and anyone concerned
about a rough sleeper, or people who find themselves getting into financial
difficulty with rent or mortgage payments should get in touch.
Planning and licensing services will
continue as normal, waste collections also continue as normal. If you are self-isolating,
personal waste (such as used tissues) and
disposable cleaning cloths can be stored securely within disposable rubbish
bags. These bags should be placed into another bag, tied securely and kept
separate from other waste. This should be put aside for at least 72 hours
before being put in your usual external household waste bin.
The Council is gearing up to
implement rebilling of business rates to reflect the new discounts announced by
the Chancellor, and implementation of the business hardship fund to ensure it
gets to the people that need it quickly.
To limit
face-to-face interaction, East Cambs have made the decision to cancel all
council meetings and committees until the end of May.
In line with national guidelines
set out by the Government and Public Health England (PHE), East Cambridgeshire
District Council have shut their reception in Ely for the foreseeable future to
end the risk posed by face to face contact between members of the public and
staff.
Alternative methods of contact
have been put in place to ensure that service levels are maintained throughout
the reception closure.
Office hours will remain the same
and services can be accessed from 08:45-17:00 Monday to Thursday and
08:45-16:00 on Fridays.
Contact
numbers for services:
For all Council service enquiries
other than Housing Benefit or Council Tax, please call 01353 665 555 or
email customerservices@eastcambs.gov.uk
Out of hours emergencies: 07710
978 900
Homelessness & Housing
advice: 01353 665 555
Community Advice and Support:
07717 498 707 or 07517 996 118
Council tax enquiries: 01842 756
569
Housing benefit and council tax
reduction enquiries: 01842 756 566
Housing benefit overpayment
enquiries: 01842 756 569
Business rates enquires: 01842
756 568
You can report, pay and apply for
Council services online at www.eastcambs.gov.uk